President/Co-Founder
Bryan is a seasoned Certified Community Association Manager, bringing an impressive 23-year track record of leadership, management, operations, and financial expertise to our team. Bryan has dedicated himself to the exclusive management of homeowners, condominium, and property owner associations for over 15 years. His unique perspective and deep industry knowledge make him an invaluable asset in the field. Additionally, Bryan holds a Degree in Philosophy from the University of California, Santa Barbara (UCSB), showcasing his well-rounded approach to community management. His wealth of experience and commitment to excellence make him an ideal leader of our team.
Controller/Co-Founder
Shauna is an entrepreneur with over 15 years of experience successfully managing small businesses. Her journey has equipped her with a wealth of experience that she now brings to the forefront as the leader of our financial management team. Shauna spearheads our team providing external financial reporting and implements critical accounting policies and procedures. Beyond her professional accomplishments, Shauna is a dedicated advocate for community service. She has lent her expertise to multiple non-profit boards, demonstrating her commitment to giving back. Shauna holds a BFA from the University of Oklahoma and is actively working towards achieving her Community Association Financial Management (CAFM) accreditation from the California Association of Community Managers. Her passion for financial management and her dedication to community service make her a true asset to our team.
Community Services Coordinator
Erika is a meticulous and detail-oriented professional with a strong background in the HOA industry. Known for her reliability and friendly approach, she brings exceptional organizational skills to the NCM team. Prior to joining our team, Erika worked in digital marketing and project management, honing her ability to manage complex tasks with precision. She provides administrative support across all departments, and her versatility and resourcefulness make her an invaluable asset. Erika also serves as a board member for the VA Los Angeles Research Committee and holds a BA in Graphic Design from California State University, Northridge.
Community Manager
Ashley is a Senior Community Manager with extensive experience managing HOA communities and new development projects. She specializes in board relations, budgeting, vendor management, and guiding communities through developer transitions to homeowner governance. Ashley holds a Bachelor’s degree in Organizational Leadership and industry certifications including ARM®, CCAM®.
Community Manager
Brandon Cook is a dedicated Community Association Manager at Neighborhood Community Management (NCM). With over 14 years of customer service experience and a solid background in the HOA industry, Brandon brings a foundation of empathy and dedication to building vibrant communities. He is committed to continuous learning to better serve homeowners and boards. In his personal time, Brandon enjoys exploring nature and spending quality moments with his family.
Assistant Financial Manager
Chel Santos is a dedicated professional with a versatile background in customer service, accounting, and property management. Over seven years in customer service roles, she has refined her communication skills and effectively met the needs of clients and stakeholders. For the past three years, she has excelled as a Financial Coordinator in Property Management, demonstrating expertise in financial analysis, budgeting, and reporting. Chel began her academic journey at Our Lady of Fatima University, pursuing a Bachelor of Science in Nursing, highlighting her adaptability and capacity to thrive in various fields. As a devoted single mother to three children, she exemplifies resilience, determination, and a strong work ethic in balancing her career and parenthood.
Assistant Community Manager
Neil is an Assistant Community Manager with over 7 years of experience in sales and customer service. He served as a supervisor at one of the largest travel companies in the United States and embarked on his HOA journey by offering exceptional customer support with a management company in Northern California. Neil holds a degree in Electronics and Communication Engineering from the esteemed University of Bohol in the Philippines. His exceptional communication skills, comprehensive understanding of customer needs, and unwavering commitment to delivering top-notch service set him apart.