Frequently Asked Questions (FAQ)
Updated October 2025
Click the image to download the FAQs document.
1. Portal Access & Registration
Welcome to your all-in-one homeowner platform for secure payments, community documents, and account management.
Q: Where do I log in?
Visit https://ncm.cincwebaxis.com and click Homeowner Login.
Q: How do I register for the first time?
1. Visit: https://ncm.cincwebaxis.com
2. Click Register in the top right corner
3. Fill in your property information and submit
4. Wait for approval from our team
5. Look for an email from donotreply@cincsystems.net to set your password
* Check your junk/spam folder if you don’t see it
6. Click the link in the email within 5 days (or request a new one using “Forgot Password”)
7. Log in with your email and new password
8. Go to My Profile → Communications Tab
Choose to receive correspondence by Email or Mail
Select eStatements if you’d like digital statements (default)
Need help? Watch our step-by-step video:
How to Register for WebAxis (1:48)
Q: Have multiple properties?
Once logged in, go to Account Info → My Profile.
Scroll down to Register an Additional Property.
*After approval, you can easily switch between properties from your dashboard.
2. Payments & Fees
Q: What payment options are available?
Recurring eCheck (AutoPay): $1.99 per transaction
One-Time eCheck: $2.99 per transaction
Credit/Debit Card: 3.50% fee
Check or Bank Bill Pay: No additional fees
*To minimize online payment fees, we recommend setting up a recurring eCheck payment.
Q: How can I set up a recurring automatic payment?
Go to the Recurring Pay button (bottom of webpage) and click New Recurring Payment.
Enter your account info as prompted.
Choose your payment method (click on the dropdown arrow):
eCheck: Provide routing and account numbers.
Credit Card: Enter card details (check "International Card" if needed).
Enter the amount:
Fixed amount
Or choose to pay either the full balance or just the assessment balance each time.
Set your frequency:
Monthly (select day of month)
Quarterly, Semi-Annually, or Annually (enter specific dates)
Click Submit.
Review your setup on the Finalize tab and click Submit Payment.
On the Confirmation tab, you can print or close.
Q: What if I prefer to mail my payment?
Mail checks to:
[Association Name]
c/o Neighborhood Community Management
PO Box 611565
San Jose, CA 95161
*Include your account number on the memo line.
Q: Will my old AutoPay transfer over?
No, if you are new to NCM and/or new to the neighborhood, you’ll need to establish & enroll in AutoPay within the CINC portal.
3. Statements & Account Information
Q: How will I receive my statements?
· eStatement (default): Delivered electronically
· Mail: Available by selecting “Mail” under My Profile → Communications Tab
Q: Can I access past statements?
Yes. All past statements and account history are available under Documents → Statements in your portal.
Q: What if I see an error on my account?
Contact us at info@welcome-ncm.com or call (805) 329-5050 with your account number and details.
4. Mobile App
Q: What is the Neighborhood Connect by NCM app?
It’s our mobile companion to the CINC portal, allowing you to manage your HOA account anywhere, anytime.
Download the app:
Q: What can I do in the app?
· Make one-time or recurring payments
· View account balances and statements
· Submit architectural or maintenance requests
· Access community documents and announcements
· Receive notifications about community updates
5. Ask MIA – Management Intelligence Assistant
Q: What is MIA?
MIA (Management Intelligence Assistant) is your 24/7 virtual helper available within the NCM-CINC portal.
You can ask MIA questions such as:
· What are the pool hours?
· When was my last payment received?
· What is my account balance?
· Does my community have pet restrictions?
*If MIA cannot resolve your question, it will forward your request to our management team for follow-up.
6. Community Documents & Insurance Information
Q: Where can I find my community’s governing documents and policies?
All community documents are stored in the NCM-CINC WebAxis portal under the Documents section. Once logged in, go to Documents → Community Documents to access:
· Governing documents (CC&Rs, Bylaws, Rules & Regulations)
· HOA insurance certificates and policies
· Meeting minutes and budgets
· Forms and architectural guidelines
*Some records may be excluded under law or by governing documents (e.g. privileged/confidential records).
Q: Can I download or print documents?
Yes. Most files are available in PDF format and can be viewed online, downloaded, or printed for your records.
Q: How often are documents updated?
Documents are added or updated as new versions are approved by the Board or management. Check the Documents section regularly for the most current information.
9. Where can I get help if I have questions?
Our team is here to assist you! You can reach us at info@welcome-ncm.com or call 805-329-5050 for any questions.
Thank you for being part of the Neighborhood Community Management family.
We’re dedicated to making community living simple and stress-free by providing easy-to-use tools, clear communication, and dependable service through CINC Systems and the Neighborhood Connect by NCM app.